Office +44 370 600 9700 | Helpdesk +44 370 600 9711

We are Still Here to Support You and Your Business

Mar 24, 2020 | EJC News, Important Alerts, Newsletter

We wanted to let you know that EJC remains open and fully functional.

Even if you’re not a current EJC client, if you or someone you know has an IT problem, please get in touch & we’ll let you know how we can help.

We have been operating mostly remotely from early February and entirely from home since mid-March. Nothing changes for us today: we are ready to help you as needed.

The March 23rd announcement of a UK-wide lockdown won’t impact our day-to-day operations. We can help you with any IT problems you have during this sudden change to your working life.

Email if you can…

Due to the volume of support requests we’re receiving, we would prefer you to submit tickets by email if you can –

…but phone if you need

If you have a genuinely urgent problem, or no access to email, please ring us on 0370 600 9711 and we will help you as soon as possible.

We are dealing with every problem as quickly – but completely – as possible, and will first acknowledge your ticket and then work through our queue.

Where possible we must prioritise requests by their importance, and hope you understand that.

We will never trivialise any support ticket, but an entire company which cannot access any files, for example, needs to come ahead of someone who can’t quite get their WiFi printer to connect.

Potential issue (1) – hardware repair

The main risk is if a key piece of hardware malfunctions – a file server in your office, for example, which needs to be manually reset, repaired or replaced.

Although we need to fully digest the government’s new guidelines, we believe we’d be able to travel to fix a business-critical problem for you: one permitted exception is “Travelling to and from work, but only where this absolutely cannot be done from home.” (source)

Rest-assured, everything that can be fixed remotely will be.

Potential issue (2) – hardware supply

We are also aware of a nationwide shortage of certain hardware – laptops, monitors, webcams and so on – the sort of equipment people need to work from home, which has been caused by a combination of increased demand from home workers and the lockdown in China since January. We are expecting this situation to improve as supply lines catch up. Please ask us as soon as possible if you need anything.

We aren’t going to pretend even for a moment we’re as important as the healthcare staff, food & distribution workers or many other people who are keeping the country running, but we do recognise that with the sudden and enormous shift to remote working we have a key role to play in helping you keep your business functioning over the next few weeks.

We want to end on a personal note. We are a small, but capable business – we get to know our clients, and see their businesses change as we work with them.

People inevitably come and go, but we are proud of and grateful for the relationships we build with everyone we work with. Please stay safe, follow the government’s advice and don’t take risks. We are here to help today, but look forward to continuing working together for many years to come.

Best wishes

Adrian &  Gavin

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