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Feedback From Clients

Ticket Satisfaction


Service Ticket Expectations

Once we’ve finished helping a client solve a problem, we ask each of them if we ‘Fell Short’, ‘Met’ or ‘Exceeded’ expectations, so we know whether we’re getting things right or wrong.

Over the whole of 2021, 97.3% of tickets either ‘Met’ or ‘Exceeded’ expectations. For the remaining 2.7% of tickets, being alerted to a problem instantly allowed us to follow-up straight away and resolve the problem.

2021 Satisfaction Survey


Of Customers Recommend Us

We like to know how we did each year, so at the end of 2021 we sent out a really short survey.

With feedback from most clients, we were delighted with the results and the comments.

Previous: 2020 | 2019 | 2018 | 2017 | 2016

Client Testimonials

Some of Our Clients

What to Do Next

If you think you could use our help, or just have a few questions, we’d love to talk.

Find out how we can work with you to resolve issues and move your organisation forward.

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