Feedback From Clients
Ticket Satisfaction
%
Service Ticket Expectations
Once we've finished helping a client solve a problem, we ask each of them if we ‘Fell Short’, ‘Met’ or ‘Exceeded’ expectations, so we know whether we're getting things right or wrong.
Over the whole of 2021, 97.3% of tickets either ‘Met’ or ‘Exceeded’ expectations. For the remaining 2.7% of tickets, being alerted to a problem instantly allowed us to follow-up straight away and resolve the problem.
Client Testimonials
I.T. is not one of my strong points, but you have always been very patient with me. Thank you.
Without your easy-to-follow guide, I would never have managed this by myself.
Some of Our Clients
